Shipping Policy
Last Updated: 7/21 2026
This Shipping Policy applies to orders placed through ShuangYi Landscape Sculpture.
1. Shipping Coverage
We ship to selected destinations in Southeast Asia, Europe, North America and other supported international markets.
Shipping availability may depend on the destination, product dimensions, product weight and local logistics conditions.
2. Free Shipping
Standard shipping is free for eligible retail orders delivered to supported destinations.
Oversized products, customized products, wholesale orders, remote-area deliveries and project-based freight shipments may require separately arranged transportation. Any additional shipping cost will be disclosed and confirmed before payment.
3. Order Processing
Orders are processed after payment, stock availability and order details have been confirmed.
For ready-to-ship products, the estimated dispatch time may be shown on the product page or order confirmation.
For customized, made-to-order or wholesale products, the production and dispatch schedule will be confirmed separately before the order is finalized.
4. Estimated Delivery
Delivery times depend on the destination, shipping method, customs processing, product type and local carrier conditions.
Any delivery estimate provided by us is an estimate and not a guaranteed delivery date unless expressly confirmed in writing.
5. Order Tracking
Tracking information will be sent by email or provided through the order information page when available.
Large sculptures and freight shipments may be delivered through specialized logistics providers. Tracking updates for these orders may differ from standard parcel tracking.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number and postal code.
Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has been shipped.
Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
7. Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, clearance charges or local handling fees.
Where such charges are not included at checkout or in a written quotation, they may be collected by the local customs authority or logistics provider.
Customers should check applicable import requirements before placing an order.
8. Shipping Delays
Delivery may be affected by customs inspections, carrier delays, severe weather, public holidays, remote-area transportation or other circumstances outside our reasonable control.
If we become aware of a significant delay before shipment, we will contact the customer with updated information and available options.
9. Damaged Packages
Please inspect the external packaging before accepting delivery whenever possible.
If the packaging or product appears damaged, take clear photographs of:
- The external packaging
- The shipping label
- The internal protective packaging
- The damaged area of the product
Contact us as soon as possible at w55600625@gmail.com.
10. Lost or Undelivered Orders
If tracking shows that an order has not been delivered or appears to be lost, please contact us. We will work with the shipping provider to investigate the shipment.
11. Contact
For shipping questions, contact:
Email: w55600625@gmail.com
WhatsApp: +852 6672 1753