Privacy Policy
Last Updated: 7/21 2026
ShuangYi Landscape Sculpture respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us or place an order.
1. Information We Collect
We may collect information that you provide directly, including:
- Name
- Email address
- Telephone or WhatsApp number
- Billing and shipping address
- Order information
- Product inquiries
- Customization requirements
- Uploaded reference images
- Payment-related transaction information
- Communications with our customer service team
We may also automatically collect certain technical information, including:
- Internet Protocol address
- Browser type
- Device information
- Website activity
- Referring website
- Cookie and analytics information
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Provide quotations
- Respond to product inquiries
- Manage customization requests
- Arrange production, packaging and delivery
- Provide customer service
- Process payments and refunds
- Prevent fraud and protect website security
- Improve our website, products and services
- Send marketing communications where permitted
- Comply with legal and regulatory obligations
3. Legal Bases for Processing
Where applicable, we process personal information based on:
- Performance of a contract
- Steps requested before entering into a contract
- Compliance with legal obligations
- Our legitimate business interests
- Your consent
You may withdraw consent for consent-based processing, subject to applicable law.
4. How We Share Information
We may share necessary personal information with service providers that help us operate our business, including:
- E-commerce platform providers
- Payment processors
- Logistics and shipping providers
- Warehouses and fulfillment providers
- Website hosting providers
- Analytics providers
- Customer service providers
- Professional advisers
- Government or regulatory authorities where legally required
These parties may only receive information reasonably necessary to perform their services or comply with law.
5. International Data Transfers
Because we serve international customers and use international service providers, personal information may be processed in countries other than the country where it was collected.
Where required, we use appropriate safeguards for international data transfers.
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate the website, remember preferences, understand website usage and support advertising or marketing activities where enabled.
You may manage certain cookie preferences through the website consent tool or your browser settings.
7. Marketing Communications
Where permitted, we may send product updates, promotional messages or other marketing communications.
You may unsubscribe at any time by using the unsubscribe option in the communication or contacting us.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution and legal compliance.
9. Your Privacy Rights
Depending on your location, you may have rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent
- Request data portability
- Opt out of certain marketing or targeted advertising activities
- Submit a complaint to an applicable data protection authority
To submit a privacy request, contact us using the details below. We may need to verify your identity before completing the request.
10. Sale or Sharing of Personal Information
We do not sell personal information in exchange for money.
Certain analytics or advertising technologies may be considered a sale or sharing of personal information under some privacy laws. Where legally required, we will provide appropriate consent or opt-out controls.
11. Data Security
We use reasonable administrative, technical and organizational measures designed to protect personal information.
However, no online transmission or storage method can be guaranteed to be completely secure.
12. Children’s Privacy
Our website and products are not directed specifically to children. We do not knowingly collect personal information from children without lawful authorization.
13. Third-Party Links
Our website may contain links to third-party websites or social media platforms. Their privacy practices are governed by their own policies.
14. Changes to This Policy
We may update this Privacy Policy when our practices, services or legal requirements change.
The updated version will be published on this page with a revised effective date.
15. Contact Us
For questions or privacy requests, contact:
ShuangYi Landscape Sculpture
Email: w55600625@gmail.com
Phone: +852 6672 1753
Phone: +86 155 0696 6876
Business Address: [ADD FULL BUSINESS ADDRESS]