Return & Refund Policy
Last Updated: 7/21 2026
We want customers to receive products that match their confirmed order. Please review this policy before making a purchase.
1. Standard Product Returns
For eligible standard, non-customized products, you may request a return within 14 days after receiving the order.
To be eligible for a return, the product must:
- Be unused and uninstalled
- Be in its original condition
- Include the original packaging and accessories
- Include proof of purchase
- Be safely packaged for return transportation
Please contact us before returning any product. Returns sent without prior confirmation may not be accepted.
2. Non-Returnable Products
The following products are generally not eligible for change-of-mind returns:
- Customized products
- Made-to-order products
- Products manufactured in a customer-selected size or color
- Personalized or branded products
- Products altered after delivery
- Installed or used products
- Clearance products marked as final sale
- Products damaged through misuse, improper installation or improper storage
This exclusion does not limit any mandatory consumer rights relating to defective, damaged or incorrectly supplied goods.
3. Damaged, Defective or Incorrect Products
If an item arrives damaged, defective or different from the confirmed order, please contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photos or video of the product
- Photos of the external packaging
- Photos of the shipping label
- Photos of all affected areas
After reviewing the information, we may offer an appropriate solution, such as replacement parts, repair guidance, replacement, partial refund or full refund, depending on the circumstances and applicable law.
4. Return Shipping Costs
For an approved change-of-mind return, the customer is normally responsible for return shipping costs.
If the return is caused by a verified defect, shipping damage or an incorrect product supplied by us, we will provide an appropriate return or resolution process.
Original expedited shipping costs, customs duties and local import charges may not be refundable unless required by applicable law.
5. Refunds
After an approved returned product is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on the payment provider or financial institution.
6. Order Cancellations
Please contact us immediately if you need to cancel an order.
Standard orders may be cancelled before shipment where processing allows.
Customized, wholesale and made-to-order products may not be cancelled after design confirmation, material preparation or production has started.
7. Returned Orders and Refused Delivery
If an order is returned because of an incorrect address, failed delivery attempt, refusal to accept the package or unpaid customs charges, reasonable return, storage or reshipping costs may be deducted from the refund where permitted by law.
8. Consumer Rights
Nothing in this policy excludes or limits any mandatory consumer rights that apply in the customer’s country or region.
9. Start a Return Request
Email: w55600625@gmail.com
Please include your order number and the reason for the return.